Privacy Policy

MLCarex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare service booking platform ("Service"). By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.

We collect information that you provide directly to us, including: • Personal Information: Name, email address, phone number, date of birth, gender, government ID number, and location data • Health Information: Medical history, appointment details, lab reports, and exercise plans • Account Information: Username, password, and profile preferences • Payment Information: Billing address and payment method details (processed securely through third-party payment processors) • Communication Data: Messages sent through our platform, feedback, and support requests • Usage Data: IP address, browser type, device information, pages visited, and time spent on our platform

We use the collected information for the following purposes: • To provide, maintain, and improve our healthcare booking services • To process appointments, bookings, and manage your account • To communicate with you about appointments, services, and platform updates • To send important notifications, reminders, and administrative messages • To personalize your experience and provide relevant healthcare provider recommendations • To process payments and prevent fraudulent transactions • To comply with legal obligations and respond to legal requests • To analyze usage patterns and improve our platform's functionality • To provide customer support and respond to your inquiries

We do not sell your personal information. We may share your information only in the following circumstances: • With Healthcare Providers: We share necessary information with healthcare providers (hospitals, labs, physiotherapy centers) to facilitate your bookings and appointments • Service Providers: We may share information with third-party service providers who assist us in operating our platform (payment processors, cloud hosting, analytics) • Legal Requirements: We may disclose information if required by law, court order, or government regulation • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred • With Your Consent: We may share information with your explicit consent for specific purposes

We implement industry-standard security measures to protect your information: • Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS technology • Access Controls: We limit access to personal information to authorized employees and service providers • Secure Storage: Your data is stored on secure servers with regular backups • Regular Audits: We conduct regular security assessments and updates • Password Protection: We use hashed passwords and require strong password policies However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You have the following rights regarding your personal information: • Access: You can access and review your personal information through your account dashboard • Correction: You can update or correct your information at any time • Deletion: You can request deletion of your account and associated data (subject to legal retention requirements) • Data Portability: You can request a copy of your data in a portable format • Opt-Out: You can opt-out of marketing communications while still receiving essential service-related messages • Withdraw Consent: You can withdraw consent for data processing where applicable To exercise these rights, please contact us at privacy@healthhub.pk or through your account settings.

We use cookies and similar tracking technologies to: • Remember your preferences and settings • Analyze how you use our platform • Provide personalized content and recommendations • Improve our services and user experience You can control cookies through your browser settings. However, disabling cookies may limit certain features of our platform.

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

We retain your personal information for as long as necessary to: • Provide our services to you • Comply with legal obligations • Resolve disputes and enforce agreements • Maintain security and prevent fraud When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place to protect your information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by: • Posting the new Privacy Policy on this page • Updating the "Last Updated" date • Sending you an email notification (for significant changes) • Displaying a notice on our platform Your continued use of our Service after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Email: privacy@healthhub.pk Phone: Contact support Address: Contact us at support@mlcarex.com We will respond to your inquiry within 30 days.